AI is reshaping customer experience, but not all intelligence works the same way. Generative AI creates; autonomous AI acts. The real advantage lies in knowing how—and when—to use each. Built on Microsoft Cloud, an AI-first CX strategy unites creativity with automation to deliver faster, smarter, and more human experiences.

AI is reshaping customer experience, but not all intelligence works the same way. Generative AI creates; autonomous AI acts. The real advantage lies in knowing how—and when—to use each. Built on Microsoft Cloud, an AI-first CX strategy unites creativity with automation to deliver faster, smarter, and more human experiences.

Many organizations test Microsoft Fabric with pilots—but stopping there leaves value on the table. Moving from pilot to production unlocks scalable analytics, automation, and AI-driven insights.

During our recent webinar, “AI Foundations That Deliver Real Business Value,” experts from Microsoft and industry leaders shared how enterprises are driving measurable outcomes by aligning business and IT, leveraging Microsoft’s modern data platform, and unlocking real-time insights from Dynamics 365 (D365) business applications.

Customer experience is now the ultimate growth battleground—where 61% of customers will switch brands after one bad interaction. The real competitive edge isn’t just adopting AI tools, but building an AI-first CX strategy on Microsoft Cloud. Unified data, connected experiences, and adaptive intelligence drive loyalty and retention.

Beyond Basic Dispatching for Service Orders and Projects: What Are the Options?

Customer experience is now the ultimate growth battleground—where 61% of customers will switch brands after one bad interaction. The real competitive edge isn’t just adopting AI tools, but building an AI-first CX strategy on Microsoft Cloud. Unified data, connected experiences, and adaptive intelligence drive loyalty and retention.

Explore how fragmented, siloed data limits AI effectiveness, why integrated and governed data fabric is essential for copilots, and how aligning integration with business goals drives measurable ROI.

A unified data estate brings all sources—CRM, finance, marketing, operations—into one connected, governed ecosystem. It creates a single source of truth that delivers clarity across the organization.

Discover how Dynamics 365 Customer Service with Copilot helps companies deliver seamless, AI-driven omnichannel support—and why it’s a game-changer for CSAT and retention.