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How Agentic AI Is Transforming Customer Service
How Agentic AI is transforming customer service by automating tasks, improving response times and personalizing experiences for better support outcomes.
8 hours ago2 min read


From Dashboards to Decisions: Why Agentic AI Is the Next Evolution of Operational Intelligence in Oil & Gas and Energy
From Dashboards to Decisions: Why Agentic AI Is the Next Evolution of Operational Intelligence in Oil & Gas and Energy
Feb 43 min read


Agentic AI in the Field: Enabling Self-Healing Assets and Predictive Maintenance at Scale
Agentic AI in the Field: Enabling Self-Healing Assets and Predictive Maintenance at Scale
Jan 283 min read


Transform Your Customer Experiences with the Agentic AI-powered Dynamics 365 Contact Center
Transform Your Customer Experiences with the Agentic AI-powered Dynamics 365 Contact Center
Jan 213 min read


From Reactive to Autonomous: How Agentic AI Is Redefining Field Operations in Oil & Gas and Energy
From Reactive to Autonomous: How Agentic AI Is Redefining Field Operations in Oil & Gas and Energy
Jan 153 min read


How Agentic AI is Transforming Oil & Gas and Energy Field Operations
Read this blog to learn How Agentic AI Transforms Oil & Gas and Energy Field Operations
Jan 93 min read


How aligned is your AI strategy across the organization and business units?
AI is reshaping customer experience, but not all intelligence works the same way. Generative AI creates; autonomous AI acts. The real advantage lies in knowing how—and when—to use each. Built on Microsoft Cloud, an AI-first CX strategy unites creativity with automation to deliver faster, smarter, and more human experiences.
Dec 13, 20252 min read


What Are the Top 5 Reasons AI Projects Fail to Meet Business Objectives?
What Are the Top 5 Reasons AI Projects Fail to Meet Business Objectives?
Dec 13, 20252 min read


Driving AI Balance in Your Microsoft Frontier Journey: A Teaser for What’s Ahead
AI is reshaping customer experience, but not all intelligence works the same way. Generative AI creates; autonomous AI acts. The real advantage lies in knowing how—and when—to use each. Built on Microsoft Cloud, an AI-first CX strategy unites creativity with automation to deliver faster, smarter, and more human experiences.
Dec 7, 20253 min read


Untangling Legacy Data: How to Migrate Seamlessly into Microsoft Fabric
AI is reshaping customer experience, but not all intelligence works the same way. Generative AI creates; autonomous AI acts. The real advantage lies in knowing how—and when—to use each. Built on Microsoft Cloud, an AI-first CX strategy unites creativity with automation to deliver faster, smarter, and more human experiences.
Nov 24, 20253 min read
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