Customer experience is being redefined at the speed of AI. As organizations move deeper into the agentic AI journey, one thing is clear: AI agents working alongside humans will drive a new standard of experience for customers, prospects, and partners. This is not a passing trend. It is the foundation of a modern CX strategy.

You'll see how Microsoft is innovating the agent experience to drive real-time business value, understand where the roadmap is heading, and explore purpose-built, ready-made agents that can be deployed out of the box or extended with Azure AI Foundry.

Key takeaways:

· The Microsoft Agentic AI Roadmap – How agents are transforming customer experience

· Agents in Action – Explore the seven purpose-built agents designed to drive value

· Best Practices – Learn how companies are deploying agentic AI