Reimagining Customer Service with Agentic AI & Intelligent Agents
April 1st | 11 AM CT
Customer service is evolving with Agentic AI, enabling organizations to move beyond traditional automation and deploy intelligent agents that drive faster resolutions, better decisions, and consistent service quality.
Microsoft continues to lead this shift by embedding AI-driven agents into service workflows. This empowers customer service teams with real-time insights, improved knowledge access, and enhanced operational efficiency.
Join CompQsoft Digital’s CTO along with a Microsoft Enterprise AI and Product leader for a focused discussion on how Agentic AI is transforming customer service.
What You Will Learn
How to quantify the business value of Agentic AI and intelligent agents
Key transformation trends and how Microsoft is enabling enterprise adoption
Live demonstration of agents in action, including CQD Advanced Routing, Customer Knowledge and Intent agents
How Microsoft Teams supports voice-enabled service center initiatives