Customer service is evolving with Agentic AI, enabling organizations to move beyond traditional automation and deploy intelligent agents that drive faster resolutions, better decisions, and consistent service quality.

Microsoft continues to lead this shift by embedding AI-driven agents into service workflows. This empowers customer service teams with real-time insights, improved knowledge access, and enhanced operational efficiency.

In this session, CompQsoft Digital’s CTO joins a Microsoft Enterprise AI and Product leader for a focused discussion on how Agentic AI is transforming customer service.